Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI
AWS Machine Learning Blog
NOVEMBER 15, 2024
Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. For queries earning negative feedback, less than 1% involved answers or documentation deemed irrelevant to the original question.
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