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Redesigning Customer Interactions: Human-AI Collaboration with Agentic AI

insideBIGDATA

The evolution of contact center AI is shifting from "bot vs. human" toward "bot with human" a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren't displaced, they become orchestrators of complex journeys while AI agents act as autonomous copilots, taking initiative when appropriate and deferring when nuance or emotion is needed.

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Researchers Use AI in Pursuit of ALS Treatments

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Potential treatments for amyotrophic lateral sclerosis (ALS) and other neurodegenerative diseases may already be out there in the form of drugs prescribed for other conditions.

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IBM Unveils watsonx AI Labs in New York City

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IBM (NYSE:IBM) announcedwatsonx AI Labs, a developer-first hub in New York City designed for AI builders and AI adoption at scale. watsonx AI Labs connects IBM's enterprise resources and expertise with AI developers building AI applications for business.

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Groq Named Inference Provider for Bell Canada’s Sovereign AI Network

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Groq announced a partnership with Bell Canada to power Bell AI Fabric, the countrys largest sovereign AI infrastructure project to establish a national AI network at six sites, targeting 500MW of hydro-powered.

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News Bytes 20250526: Biggest AI Training Center?, Big AI Pursues AGI and Beyond, NVIDIA’s Quantum Moves, RISC-V Turns 15

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A solemn Memorial Day (US) salute to our lost loved ones. The world of HPC-AI continues its global expansion with much news over the past week, including: Big AI pursues AGI and SI, Stargate plans for sites in the US, Middle East and APAC, NVIDIA investing in PsiQuantum?

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TSMC to Add Chip Design Center in Germany for AI, Other Sectors

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TSMC announced today it will open a new chip design center in Munich by the third quarter of this year, something viewed as European Union victory as it pursues self-reliance in chip production. According to an article on the MarketScreener (with Reuters).

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AI Inference: NVIDIA Reports Blackwell Surpasses 1000 TPS/User Barrier with Llama 4 Maverick

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NVIDIA said it has achieved a record large language model (LLM) inference speed, announcing that an NVIDIA DGX B200 node with eight NVIDIA Blackwell GPUs achieved more than 1,000tokens per second (TPS) per user on the 400-billion-parameter Llama 4 Maverick model.

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