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The evolution of contact center AI is shifting from "bot vs. human" toward "bot with human" a fundamental redesign of roles, workflows, and strategies. In this new landscape, human agents aren't displaced, they become orchestrators of complex journeys while AI agents act as autonomous copilots, taking initiative when appropriate and deferring when nuance or emotion is needed.
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TSMC announced today it will open a new chip design center in Munich by the third quarter of this year, something viewed as European Union victory as it pursues self-reliance in chip production. According to an article on the MarketScreener (with Reuters).
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Reston, Va., April 9, 2025 Leidos (NYSE:LDOS), an information technology company for governments, and Moveworks, an agentic artificial intelligence assistant for enterprises, are collaborating with the aim of increasing efficiency of government workers in the U.S., U.K., and Australia. Agentic AI are digital personal assistants that make decisions and automate daily work processes.
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Donostia, Spain April 8, 2025 Multiverse Computing today released two new AI models compressed by CompactifAI, Multiverse’s AI compressor: 80 percent compressed versions of Llama 3.1-8B and Llama 3.3-70B.
WALTHAM, Mass., April 3, 2025 Metadata-driven unstructured data management Starfish Storage today announced it has won the Data Solution of the Year for Education award in the 6thannual Data Breakthrough Awards program conducted byData Breakthrough, a market intelligence organization that recognizes companies, technologies and products in the data technology market today.
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