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This engine uses artificialintelligence (AI) and machine learning (ML) services and generative AI on AWS to extract transcripts, produce a summary, and provide a sentiment for the call. Organizations typically can’t predict their call patterns, so the solution relies on AWS serverless services to scale during busy times.
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In this post, to address the aforementioned challenges, we introduce an automated evaluation framework that is deployable on AWS. We then present a typical evaluation workflow, followed by our AWS-based solution that facilitates this process. We also provide LLM-as-a-judge evaluation metrics using the newly released Amazon Nova models.
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Thats why we at Amazon Web Services (AWS) are working on AI Workforcea system that uses drones and AI to make these inspections safer, faster, and more accurate. This post is the first in a three-part series exploring AI Workforce, the AWS AI-powered drone inspection system. In this post, we introduce the concept and key benefits.
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