Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight
AWS Machine Learning Blog
MAY 23, 2025
As part of AWS CCI, Genesys Cloud integrates with Amazon Lex, which enables self-service, intelligent routing, and data collection capabilities. It also provides intelligent routing capabilities, leading to reduced call time and increased agent productivity. 2025 Principal Financial Services, Inc.
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