Data Science Dojo

FEBRUARY 20, 2024

Impact of generative AI on people operations Generative AI (artificial intelligence) has had similar effects where its accessibility and a vast variety of use cases have created a buzz that has led to a profound impact on jobs of every nature. In an ever-changing technological environment, upskilling employees has taken center stage.

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Data Science Dojo

AUGUST 22, 2023

Unlocking the Power of LLM Use-Cases: AI applications now excel at summarizing articles, weaving narratives, and sparking conversations, all thanks to advanced large language models. LLM Use-Cases Applications of large language models Language serves as a conduit for various forms of communication.

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Towards AI

FEBRUARY 23, 2024

While digital channels are booming, phone support remains crucial for many customers. Although digital channels are growing rapidly, phone support remains an essential communication medium for many customers. Call center software streamlines phone support for businesses of all sizes, ensuring efficiency and effectiveness for customers.

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Dataconomy

DECEMBER 27, 2023

The potential for the use cases built out of these innovations have only begun to scratch the surface of what is possible. A major theme of the Web3 community has been mass adoption, and a big part of that is creating use cases that show the unique value of blockchain in a clear use case.

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IBM Journey to AI blog

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels. Meanwhile, 43% are using the technology to inform strategic decisions.

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AWS Machine Learning Blog

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. In VistaPrint’s case, they use Databricks to perform the required data transformations before landing the data in Amazon S3.

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Dataconomy

DECEMBER 4, 2023

The Westpac outage sends shockwaves through digital banking, plunging customers into an unexpected financial twilight. Customers found themselves in a real pickle – no access to their accounts, cards refusing to cooperate at the checkout, and even their account details vanishing from their phones! So, what happened?

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Dataconomy

FEBRUARY 28, 2024

AI empowers businesses to rethink strategies, glean deeper insights from data, and provide customer experiences that weren’t possible before. AI at work might be the tool suggesting personalized product recommendations on your website or the software optimizing your company’s shipping routes to save time and resources.

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Towards AI

APRIL 29, 2024

Use Case of using CDFs: Analyzing Customer Wait Times to Optimize Service Efficiency The use of CDFs in this example is to understand the overall wait time experience of customers. So, “We want X% of our customers to be served within Y minutes”.

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Dataconomy

SEPTEMBER 6, 2023

However, ensuring swift and efficient responses from ChatGPT can be essential, particularly when time is of the essence. ChatGPT’s speed can vary, and sometimes you might notice ChatGPT slow down during peak usage hours ( Image credit ) A slow ChatGPT response time may be due to server congestion. Now, try using ChatGPT again.

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IBM Journey to AI blog

JANUARY 3, 2024

Enormous strides are taking place to adopt this technology to positively impact daily experiences as individuals and consumers. So much attention has been given to LLMs as a catalyst for enhanced generative AI chat capabilities that not many are talking about how it can be applied to voice-based conversational experiences.

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Chatbots Life

SEPTEMBER 11, 2023

In the rapidly evolving landscape of customer service, call centers are embracing cutting-edge technologies to elevate their operations and meet the growing expectations of today’s consumers. We explore the transformative impact of Generative AI chatbots in enhancing customer experiences within call center environments.

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AssemblyAI

MAY 14, 2024

We're seeing innovators solve massive challenges and provide creative solutions—like coaching to help children learn to read or call analytics to improve customer support—and we want to highlight some of the new use cases we're seeing in the overall market. New Speech AI Use Cases 1.

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Becoming Human

MAY 19, 2023

The use of top AI use cases in the logistics industry will help provide accurate forecasts on the movement of raw materials, predictive analysis for the movement of vehicles, and pre-information about the routes, weather, and forecast data. Some of its use cases are as below. Some of its use cases are as below.

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AWS Machine Learning Blog

APRIL 18, 2024

With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work. None of your data is used to train the underlying models.

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IBM Journey to AI blog

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

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AssemblyAI

MAY 10, 2024

Join Us On Discord 🚀 Best and Nano Tiers: More Speech-to-Text and Pricing Options We recently introduced Best and Nano tiers for Speech-to-Text models, offering users more flexibility in balancing accuracy and cost. Start by exploring these top considerations for a successful deployment.

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IBM Journey to AI blog

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

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AWS Machine Learning Blog

MAY 16, 2024

LotteON aims to be a platform that not only sells products, but also provides a personalized recommendation experience tailored to your preferred lifestyle. In this post, we share how LotteON improved their recommendation service using Amazon SageMaker and machine learning operations (MLOps).

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AWS Machine Learning Blog

MARCH 4, 2024

It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Introducing Anthropic’s Claude 3 models Anthropic is unveiling its next generation of Claude with three advanced models optimized for different use cases.

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IBM Journey to AI blog

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

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Dataconomy

APRIL 24, 2024

In 2024, sales managers have many innovative solutions they can use. HubSpot Mostly known as customer relationship management (CRM) software, HubSpot is much more. HubSpot Mostly known as customer relationship management (CRM) software, HubSpot is much more.

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Chatbots Life

MAY 15, 2023

As the field of Artificial Intelligence (AI) continues to advance at an unprecedented rate, Generative AI is becoming an increasingly popular tool for businesses to transform their Customer Experience (CX) and engage customers in new and exciting ways. Why integrate Chatbots with Generative AI into customer service?

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Becoming Human

JUNE 5, 2023

In recent years, banks have increasingly adopted AI to enhance operations, improve customer experiences, and optimize decision-making processes. AI in banking encompasses a range of applications, including customer service chatbots, fraud detection systems, risk assessment models, and predictive analytics.

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Iguazio

MARCH 31, 2024

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. Transformation of products to change how customer needs are met.

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Precisely

JANUARY 27, 2023

In today’s hypercompetitive business environment, companies must deliver a standout experience for their target audience. Companies that excel at customer experience (CX) are better at building brand loyalty, increasing total customer lifetime value, and turning occasional customers into brand evangelists.

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Hacker News

JUNE 30, 2023

Honestly, I started writing this article, for no real reason and somewhat without context, in December 2022—over half a year ago! But, I left it in _drafts/ until today, when a genuinely compelling scenario came up that gives real opportunity for explanation. This is because some metrics are useful to developers. Or are they…?

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AWS Machine Learning Blog

APRIL 4, 2024

Delivering personalized news and experiences to readers can help solve this problem, and create more engaging experiences. Changing interests – Readers’ interests can evolve over time. The User Personalization recipe analyzes each user’s preferences based on their engagement with content over time.

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Dataconomy

NOVEMBER 16, 2023

Key components of Azure AI Speech Azure AI Speech is a comprehensive suite of services provided by Microsoft that leverages artificial intelligence (AI) and machine learning (ML) technologies to enhance and customize voice experiences. Use cases : Voice-controlled applications, transcription services, voice assistants.

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IBM Journey to AI blog

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

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AssemblyAI

FEBRUARY 9, 2024

⚡️New Features in our Python SDK for Real-Time Transcription We're excited to announce some new features to our  Python SDK , to improve your experience with building with real-time transcription. Start building applications with our real-time speech-to-text  docs.

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Chatbots Life

JUNE 5, 2023

Customers are more informed and want a fast, seamless, and smart user interface. To deliver on these new customer demands, eCommerce brands are using AI-driven processes to deliver personalized experiences. Chatbots help customers save time and find what they’re looking for.

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IBM Journey to AI blog

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

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AWS Machine Learning Blog

AUGUST 4, 2023

With this capability, businesses can access their Salesforce data securely with a zero-copy approach using SageMaker and use SageMaker tools to build, train, and deploy AI models. The inference endpoints are connected with Data Cloud to drive predictions in real time.

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Dataconomy

SEPTEMBER 4, 2023

The modern corporate world is more data-driven, and companies are always looking for new methods to make use of the vast data at their disposal. For example, predictive analytics can be used in financial institutions to predict customer default rates or in e-commerce to forecast product demand.

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Dataconomy

MAY 6, 2024

It allows advanced cloud GPU servers to handle multiple tasks simultaneously, significantly reducing processing times for AI workloads. This advantage is particularly useful for machine learning and deep learning projects, where speed is essential. Parallel computing is a standout feature. Improved scalability is another benefit.

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