AWS Machine Learning Blog

APRIL 18, 2024

You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call. All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). Check out the following demo to see how it works.

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Smart Data Collective

AUGUST 24, 2022

Were you aware that the contact center software segment was worth $26.93 Businesses that understand the importance of providing the best customer service possible to the consumers who support them are increasingly turning to contact center solutions. Call Tracking and Monitoring. billion last year ?

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Smart Data Collective

JUNE 16, 2021

Many industries are benefiting from changes in data analytics. The call center industry is one of them. Call center analytics is changing the industry immensely. However, data analytics isn’t guaranteed to solve all call center challenges without the right strategy in place.

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IBM Journey to AI blog

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. AI will become the central brain of the contact center, where the organization interacts with the customer base.

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Data Science Dojo

SEPTEMBER 8, 2023

Artificial Intelligence (AI) and Predictive Analytics are revolutionizing the way engineers approach their work. This article explores the fascinating applications of AI and Predictive Analytics in the field of engineering. Descriptive analytics involves summarizing historical data to extract insights into past events.

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Chatbots Life

MARCH 16, 2023

One area in which machine learning can have a dramatic positive impact is through call center data collection. Every business is interested in making its customer service experience as efficient and effective as possible because 88% of customers prefer voice calls with a live agent.

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AssemblyAI

MAY 14, 2024

We're seeing innovators solve massive challenges and provide creative solutions—like coaching to help children learn to read or call analytics to improve customer support—and we want to highlight some of the new use cases we're seeing in the overall market. New Speech AI Use Cases 1.    3.

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Iguazio

MARCH 31, 2024

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. Then we show a demo of a call center app based on gen AI that you can follow along.

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AssemblyAI

FEBRUARY 22, 2024

Eighty-four percent of marketing teams agree that phone calls have higher conversion rates than any other form of engagement. But the manual tasks associated with mass phone calls—note taking, logging CRM data, QA reviews—can be labor intensive. What are call tracking solutions?

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DrivenData Labs

MARCH 26, 2024

It’s exciting to see the innovative solutions being proposed by these diverse teams from around the world. Maintaining and improving quality of life around the world requires bringing together innovators across disciplines and countries to find creative solutions. Check out EE Frog's full write-up and solution in the competition repo.

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IBM Journey to AI blog

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly.

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phData

FEBRUARY 3, 2023

More and more businesses are looking to better leverage their outsourced call center data to make more data-driven decisions. How Does Snowflake Help with Call Centers? Many organizations in the call center industry work with massive loads of data. Why is Snowflake the Best Data Platform for Call Centers?

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Data Science Dojo

MAY 14, 2024

Hence, it is a data-driven system to improve customer service and ensure a personalized engagement experience for customers. Personalized customer engagement and experience AI enables a CRM system to utilize machine learning (ML) and predictive analytics to closely analyze customer data.

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AWS Machine Learning Blog

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

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Dataconomy

APRIL 26, 2023

This development is not surprising, given that the International Data Corporation (IDC) has forecasted a robust expansion of the global enterprise and service provider expenditure on hardware, software, and services for edge solutions until 2025, with spending expected to surpass $274 billion.

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Dataconomy

MAY 18, 2023

Understanding these risks is crucial, but equally important is the awareness that effective solutions exist to mitigate them. Solution: To mitigate the risk of unauthorized access and data exfiltration through insecure interfaces in cloud-based infrastructure, organizations should implement the following measures.

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Hacker News

JULY 25, 2023

Now new findings reveal that AVrecon is the malware engine behind a 12-year-old service called SocksEscort , which rents hacked residential and small business devices to cybercriminals looking to hide their true location online. com , is what’s known as a “SOCKS Proxy” service. Image: Lumen’s Black Lotus Labs.

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IBM Data Science in Practice

DECEMBER 7, 2022

Studies have shown that 80% of time is spent on data preparation and cleansing, leaving only 20% of time for data analytics. Powered by Loqate , the world’s most trusted location intelligence service, and integrated into the Next Generation DataStage, AVI transforms this bad data to deliver best breed of data.

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AWS Machine Learning Blog

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Human: Can it integrate with my CRM?

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ODSC - Open Data Science

MAY 29, 2023

Azure Speech Services offer cutting-edge speech recognition and synthesis technology as well as a comprehensive suite of tools that you can leverage to transform how we communicate with machines and access information. Join us as we dive into Speech Studio to explore and learn about Microsoft’s Azure Speech Service.

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AWS Machine Learning Blog

MARCH 25, 2024

Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples.

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ODSC - Open Data Science

JULY 24, 2023

The APAC region is fast becoming both a center for advanced computing and AI. Kellton Making it to Forbes Asia’s 200 Best Under A Billion list, Kellont is a full-service IT solutions provider whose eyes aren’t limited to the APAC region. This is where E42 operates.

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IBM Journey to AI blog

FEBRUARY 23, 2024

Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. This sophisticated foundation propels conversational AI from a futuristic concept to a practical solution.

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IBM Data Science in Practice

NOVEMBER 28, 2022

As organizations steer their business strategies to become data-driven decision-making organizations, data and analytics are more crucial than ever before. Data and analytics leaders now realize how challenging it is to manage all types of data in different environments and on different cloud platforms.

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AWS Machine Learning Blog

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

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Dataconomy

DECEMBER 8, 2023

Far from replacing existing analytics platforms – or for that matter, analysts — smart solutions have the capacity to help ensure tasks across the data lifecycle are performed more efficiently by automating repetitive processes and making it easier for business users to get the insights they need, faster.

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Smart Data Collective

MARCH 23, 2023

New AI technologies like text-based and in-app support are being used to improve digital experiences and customer service. Starbucks has an AI-powered app called My Starbucks Barista that allows mobile users to order from a virtual barista within the app. The order is then sent to a nearby store to avoid long lines.

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IBM Journey to AI blog

FEBRUARY 28, 2024

Perhaps the easiest way to explain it is by looking at the opposite scenario: what if you don’t have a managed DNS service in place? If you’re running a website without a managed DNS solution, that means you’re directly responsible for answering every authoritative DNS query from around the world.

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IBM Journey to AI blog

JANUARY 12, 2024

The advantages of AI are numerous and impactful, from predictive analytics that refine strategies, to natural language processing that fuels customer interactions and assists users in their daily tasks, to assistive tools that enhance accessibility, communication and independence for people with disabilities.

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Smart Data Collective

SEPTEMBER 16, 2021

Major tech companies like Google regularly use big data to offer higher quality services to their customers. They have used big data in their Gmail services to offer better features to their customers. They are using a new VoIP service that relies heavily on sophisticated big data technology.

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IBM Journey to AI blog

MAY 31, 2023

Smart components (phones, tablets, sensors, microprocessors and analytics). Connected products and services There is more to connected products than just over-the-air updates. In industrial settings, they provide the health status of machines and can predict/prevent failures or downtime by anticipating service needs.

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ODSC - Open Data Science

FEBRUARY 16, 2024

The most common prompt engineering job description use cases call for business applications, aka what you’ll be building and working with the most. Picture customer service bots that understand humor, empathize with concerns and even solve problems creatively. Customer Service Applications Customer service is ripe for transformation.

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AWS Machine Learning Blog

MAY 25, 2023

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI.

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IBM Journey to AI blog

APRIL 25, 2024

Technologies such as supply chain management software (SCM), enterprise resource planning (ERP) systems, and advanced analytics tools can be used to automate and optimize processes. When employees are freed from distracting processes, they can increase their focus on consistently delivering high-quality products and services.

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phData

MARCH 8, 2024

This involves a deep understanding of the various Alteryx offerings, such as Designer, Server, and Analytics Cloud Platform, and how each can be leveraged to meet different business objectives. A significant part of the job also involves proposing and planning professional services that utilize Alteryx.

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Tableau

NOVEMBER 14, 2021

Formerly called Dashboard Starters, Accelerators are expert-built dashboards that help you dive straight into problem-solving and create robust visualizations in minutes—even if you don’t consider yourself an analytics expert. Figure 3: Web traffic dashboard created with the Google Analytics Accelerator.

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Chatbots Life

MARCH 16, 2023

The technology behind ChatGPT isn`t new and is called Generative AI, but with the success of the chatbot, it has attracted even more attention. Evaluate your Conversational AI solution against our Chatbot Analysis Framework ChatGPT, the latest language model from the GPT-3 series, has set new standards in the AI industry.

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