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Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning Blog

After each call, contact center agents often spend up to a third of the total call time summarizing the customer conversation. This post-contact work can not only add to customer wait times, but also can put pressure on some agents to avoid taking notes altogether. Review the generative call summarization results.

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3.5 million licenses and IDs in jeopardy after the Oregon DMV data breach

Dataconomy

If you are one of them, better contact authorities for an official answer. On Wednesday, The Oregonian/OregonLive made initial inquiries about the security compromise; it took DMV officials nearly a day to provide replies. An estimated 3.5 The Oregon DMV data breach affected 3.5

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Use generative AI to increase agent productivity through automated call summarization

AWS Machine Learning Blog

Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call.

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Learn AI Together — Towards AI Community Newsletter #21

Towards AI

Author(s): Towards AI Editorial Team Originally published on Towards AI. We are also close to releasing a few amazing resources and need your help in the poll to know what you want to learn more about. Join us for free, interactive video sessions hosted live on Discord weekly by attending our upcoming events.

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Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

AWS Machine Learning Blog

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

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Learn AI Together — Towards AI Community Newsletter #19

Towards AI

Last Updated on April 11, 2024 by Editorial Team Author(s): Towards AI Editorial Team Originally published on Towards AI. First things first, what you know about Mixture of Experts is wrong. We are not using this technique because each model is an expert on a specific topic. Good morning, AI enthusiasts! Meme of the week!

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8 reasons why Conversational AI is important for contact center automation in 2022?—?Technoscriptz

Chatbots Life

8 reasons why Conversational AI is important for contact center automation in 2022 — Technoscriptz A contact center is an integral part of a business. However, if these agents are not empowered with the right tools and a conversational AI is not used, the experience can be unsatisfactory. credit card inquiry vs. complaint).

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