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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning Blog

Call volumes increased further in 2020 when the COVID-19 pandemic struck and driver licensing regional offices closed. Solution overview To tackle these challenges, the KYTC team reviewed several contact center solutions and collaborated with the AWS ProServe team to implement a cloud-based contact center and a virtual agent named Max.

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Simplify continuous learning of Amazon Comprehend custom models using Comprehend flywheel

AWS Machine Learning Blog

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

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What Is Retrieval-Augmented Generation?

Hacker News

The court clerk of AI is a process called retrieval-augmented generation, or RAG for short. The broad potential is why companies including AWS , IBM , Glean , Google, Microsoft, NVIDIA, Oracle and Pinecone are adopting RAG. But to deliver authoritative answers that cite sources, the model needs an assistant to do some research.

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Build a powerful question answering bot with Amazon SageMaker, Amazon OpenSearch Service, Streamlit, and LangChain

AWS Machine Learning Blog

in 2020 as a model where parametric memory is a pre-trained seq2seq model and the non-parametric memory is a dense vector index of Wikipedia, accessed with a pre-trained neural retriever. We provide an AWS Cloud Formation template to stand up all the resources required for building this solution.

AWS 76
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Zero-shot and few-shot prompting for the BloomZ 176B foundation model with the simplified Amazon SageMaker JumpStart SDK

AWS Machine Learning Blog

In this post and accompanying notebook, we demonstrate how to deploy the BloomZ 176B foundation model using the SageMaker Python simplified SDK in Amazon SageMaker JumpStart as an endpoint and use it for various natural language processing (NLP) tasks. You can also access the foundation models thru Amazon SageMaker Studio.

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Streamlining ETL data processing at Talent.com with Amazon SageMaker

AWS Machine Learning Blog

In line with this mission, Talent.com collaborated with AWS to develop a cutting-edge job recommendation engine driven by deep learning, aimed at assisting users in advancing their careers. The solution does not require porting the feature extraction code to use PySpark, as required when using AWS Glue as the ETL solution.

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Question answering using Retrieval Augmented Generation with foundation models in Amazon SageMaker JumpStart

AWS Machine Learning Blog

Managed Spot Training is supported in all AWS Regions where Amazon SageMaker is currently available. RAG retrieves data from outside the language model (non-parametric) and augments the prompts by adding the relevant retrieved data in context. Rachna Chadha is a Principal Solution Architect AI/ML in Strategic Accounts at AWS.