Chatbots Walked So AI Concierges Could Run
insideBIGDATA
NOVEMBER 8, 2024
In this contributed article, Dr. Peter Graf, SVP of Strategy at Genesys, imagines a world where an AI-powered concierge can navigate complex customer support requests on your behalf. He believes the chatbots we’re familiar with today are paving the way forward for these concierges to become a reality.
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